Description

by Ron Zemke, Claire Raines, Bob Filipczak
American Management Association, 2013

This all new edition gives a sweeping overview of generational differences and serves as a solutions-based managerial guide to creating an engaged team of employees. Packed with original research and eye-opening insights, you’ll find explanations of what makes each generation tick, key phrases and tactics for motivating each, best practices from companies with generationally-friendly cultures, in-depth interviews highlighting problems and solutions — and many more valuable tools for turning today’s multigenerational workforce into an organizational asset.