Speeches and Workshops from Claire Raines Associates

As the nation’s most sought after advisors on generational diversity in the workplace, Claire Raines and her associates understand the challenges of managing a diverse workforce in a shifting economic environment. Claire and her team work with executives, managers, salespeople, team members, and customer service representatives. Their keynotes and workshops—always customized for each client—instill valuable skill sets for solving problems and strengthening the alliances that drive organizational success.

Speeches:

Generations – The Global Version

—a one-hour presentation that delivers new information on worldwide trends over the last eighty years and how they have shaped the generations globally

• 4 Eras: Radio, Television, PC, Internet
• How We’re Shaped by Our Times
• Generalizations as a Tool for Understanding
• How Generations Vary from Culture to Culture
• Global Events that Shaped 4 Generations
• The Titanium Rule
• 5 Generational Trends That Will Impact the Future of Businesses Globally

Generations at Work™

—a lively, informative 90-minute presentation, customized for every audience, that helps businesspeople work more effectively and productively with other generations

• 4 Generations Working Side-by-Side
• Defining Moments
• Generational Profiles
• The Titanium Rule
• Preferred Work Environments, Leaders, and Communication Styles
• Selling to the Generations

Managing & Motivating Today’s New Workers

—an interactive, fact-filled 90-minute presentation that focuses on two new generations and their styles, preferences, and work ethics

• A Collision of Perspectives
• The Xers & The Millennials
• The New Work Ethic
• Management Excellence for a New Workforce

Generations & Succession: Building a Work Culture for the Future

—a dynamic, 90-minute presentation and discussion that examines generations and succession planning

• Generations & Work Environment Preferences
• Your Work Culture as a Generation 
• Retaining Skilled People
• Developing New Leaders
• Building Skill Sets & Competencies for the Future

Selling to the Generations

—a hard-hitting 90-minute presentation for salespeople that helps them build a book of business that includes customers in other generations

• 4 Generations of Customers
• Generational Sales Preferences
• Tuning in to the Generational Component of Sales
• Fine-Tuning Your Communication and Rapport Skills
• Organizing & Presenting Information with Generations in Mind

Workshops:

Connecting Generations™ The 1-Day Workshop

—a highly interactive one-day generational diversity workshop

• Diversity Concepts
• Connecting Generations™: The Game
• Applying Generational Concepts
• Individual Action Planning
• Personal Circumstances and Individual Profile
• Generations in the Workplace Video & Coaching Activity
• Titanium Communication Strategy
• Summary of Key Learnings

"I think this will have tremendous application in my business, helping us break down barriers and get to some very positive and powerful outcomes.”
--Becky Copeland, TGI Friday’s

"We chose to work with Claire Raines Associates primarily because of the many expert resources – book, game, job aid – they could put in our hands about generational diversity. Tammy Hughes, President, was icing on the cake. She worked with me to generate specific program objectives for our healthcare environment, customize application exercises, and incorporate some of our behavioral traits into the workshop materials. Tammy had a positive, energetic presence and a delivery style that kept our managers fully engaged. On the first 2 program runs, the ratings averaged 97%. We’re definitely looking forward to her return visit.”
--Cynthia Sefton, Danbury Health Systems
 

Connecting Generations™ Certify-the-Trainer

—a thorough, hands-on three-day program that prepares trainers to facilitate Connecting Generations™

• 1-day Connecting Generations™
• Review of Key Principles
• Walk-Through of Components 
• Foreseeing Objections & Overcoming Resistance
• Preparing for FAQs
• Practice Delivery
• Videotaped Delivery
• Feedback & Coaching
• Ongoing Coaching & Support

“I will go back and train a number of people, and I feel equipped to do an excellent job.”
--Bucky Eacret, Lieutenant, Travis County Sheriff’s Office